Shipping policy
Thank you for shopping with CrenPoki. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing may be delayed slightly. We will notify you if there are significant delays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- United States: 3–6 business days
- International: 7–20 business days
Delivery times are estimates only and are not guaranteed.
Shipping Carriers
We use various trusted shipping carriers depending on your location and order type. Carrier details (when available) will be provided in your shipping confirmation email.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Tracking updates may take 24–72 hours to appear after shipment.
Shipping Restrictions
Some products or locations may have shipping limitations. If we are unable to ship to your address, we will contact you to arrange a refund or alternative solution.
Delays
Delivery delays may occur due to:
- Customs processing
- Carrier delays
- Weather conditions
- High shipping demand periods
- Incorrect or incomplete shipping addresses
CrenPoki is not responsible for delays caused by carriers or customs authorities.
Incorrect Address
It is the customer’s responsibility to ensure that shipping information is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us immediately at:
Lost or Stolen Packages
CrenPoki is not responsible for lost or stolen packages after they are marked as delivered by the carrier.
If your package is missing, please contact the shipping carrier first, then reach out to us for assistance.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer.
Contact Us
If you have any questions about shipping, please contact us:
CrenPoki
Email: wdgqzegsyy75@outlook.com
Business Address:
Virginia Ave
Campton, NH 03223
United States